How long does shipping take? :
Please allow for 7-15 business days for your order to arrive. We are a small-handmade business and aim to ship orders out within 5 days of receiving.
Where do you ship to? :
Canada & U.S.A.
Will I receive tracking information? :
In order to provide the most economical shipping option, we choose standard Canada Post which will not include tracking information.
Where are you located? :
We are located in the Greater Vancouver Area. This could be an important consideration if you're in New Brunswick and hoping for a quick shipment arrival.
Do you make custom orders? :
We do! Please e-mail email@example.com for inquiries on pricing and custom orders.
Do you accept returns? :
We DOUBT you won't be happy with our scrunchies, but we will always want to make it right! Please reach out to firstname.lastname@example.org and we will respond ASAP.
You're out of the scrunchie I want! When will it restock? :
Our inventory is dependent on our suppliers, when they're out - we're out. Feel free to drop a line via email at email@example.com to further inquire, however we will update via instagram when we have restocked a colour.
How do I care for my scrunchies? :
As a rule of thumb, we suggest to spot wash the scrunchies. Each order includes a canvas bag which is perfect to protect your scrunchie while it dives into the depths of your purse.